Roxanne, I want to thank you for the beautiful work Bronze Memorials did for me. I lost my mom unexpectedly to Cancer and I wanted a way for everyone to Remember what she has done for our Community. The plaque that Bronze Memorials did is absolutley perfect. When the Fed Ex truck pulled up in front of "her" Preschool, I started shaking and could barely open the packaging. The minute I opened it and saw my Mom's beautiful smile I couldn't stop crying. Your work is amazing and now because of Bronze Memorials I get to see that beautiful smile of hers every morning as I walk through the front door of "her" school, where her and I worked together for 30 years. If this keyboard were a piece of paper I was writing on to you it would be stained with teardrops. Thank you Bronze Memorials for your amazing work!
Hello Roxanne, I want to thank you for the unbelievable outstanding customer service you and your company provided to me. I understand mistakes happen but your remedy is unprecedented. I cannot thank you enough for the way my situation was handled. When I opened the first package I was so disappointed. My first thought was this will never get fixed; I just wasted a bunch of money. Boy was I wrong! I cannot find the words to express my gratitude. You have far exceeded all of my expectations. I am still in a state of shock as to how quickly not only your mistake was corrected but also mine. I still do not feel I have adequately described my appreciation. All I can say is you and your company are great!
However, we would like to personally thank Bronze Memorials for a fantastic product that is proudly displayed on our podium of our recently constructed Training Center. I’d also like to personally thank Roxanne for her diligence, professionalism, and timeliness in correcting a mishap. Your service was unquestionable and excellent. I’ve attached a few photos of our finished product and cc:’d Roxanne as I promised her a pic of the final resting place for the plaque. A+ quality, service, followup.
We received the plaque on Monday. IT IS BEAUTIFUL!! My sister loves it!! It was my goal to display a classy, professional reflection of the person our father represented through this plaque, and have it be a perfect compliment to the clock. When I saw the plaque, I knew I had been successful.
I was nervous about ordering this online without seeing, touching, and feeling confident that I had made the right decision. You earned my confidence, and you did exactly what you said you would do. Thank you for your patience and understanding.
Good morning, Roxanne.
I received the two plaques yesterday — and they are absolutely beautiful. Many thanks for your excellent work and professionalism in completing this order.
Roxanne, Please share this with the owner of Bronze Memorials: I rarely have had the pleasure of working with someone who is as efficient, detailed and courteous as Roxanne Gillard. Customer service trumps everything else in terms of contributions to the success of a company. If I were to give awards for “Best Customer Service” each year, the top award would have to go to Roxanne and Bronze Memorials.
I want to thank each of you for your contributions and/ or your presence and participation in the Congressional Medal Of Honor Program held today in honor of 1st Lt. Douglas B. Fournet. About 100 people were in attendance and I felt very proud to be a part of the ceremony. Your support of our effort is greatly appreciated.
Capt. Marian Schneider Inducted into Charlotte County Tourism Hall of Fame
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